All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
99.87 % uptime
Today
Core App Operational
90 days ago
99.83 % uptime
Today
API Operational
90 days ago
99.84 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
99.81 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
99.87 % uptime
Today
Core App Operational
90 days ago
99.83 % uptime
Today
API Operational
90 days ago
99.84 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
99.81 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
Opti-X Operational
90 days ago
99.91 % uptime
Today
User Interface Operational
90 days ago
99.64 % uptime
Today
Smart Campaigns Operational
90 days ago
100.0 % uptime
Today
Smart Search Operational
90 days ago
100.0 % uptime
Today
Recommend service Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025
Optimove Site - Target Group - Target groups are not loading in the UI
Resolved - The issue affecting Target Group details and lists for some tenants has been resolved. Functionality is now working as expected.

Campaign execution, daily processes, and API access remained fully functional and unaffected throughout the incident.

Thank you for your patience while our teams investigated and monitored this incident.
Sep 1, 10:56 UTC
Monitoring - We are observing consistent recovery in the availability of Target Group details and lists for tenants that were previously affected. Error rates have dropped significantly, and functionality appears to be stable.

Campaign execution, daily processes, and API access remain fully functional and unaffected.

We will continue monitoring closely and provide a final update once the incident is fully resolved.
Sep 1, 10:41 UTC
Identified - We have identified the root cause of the issue affecting Target Group details and lists for some tenants. Our teams are taking corrective action to restore full functionality.

Campaign execution, daily processes, and API access remain fully functional and unaffected.

We will continue to share updates as remediation progresses.
Sep 1, 10:04 UTC
Investigating - We are currently investigating an issue affecting the Optimove site. Target Group details and lists are not loading for some tenants.

This incident is limited to UI and site functionality. Campaign execution, daily processes, and API access remain fully functional and unaffected.

We will provide updates as we learn more.
Sep 1, 09:49 UTC
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
Batch Update Process - EU | SFTP - File upload unavailable
Resolved - The issue affecting incoming connections to our SFTP service has been fully resolved. Clients can now upload files successfully, and the batch process is running as expected.

Action required: Impacted tenants should re-upload any files that may have failed earlier today to ensure they are processed.
Aug 25, 07:39 UTC
Monitoring - We have implemented a fix for the issue affecting incoming connections to our SFTP service, and clients are now able to upload files successfully.

Next steps: Please re-upload any files that may have failed earlier today to ensure they are processed.

We are closely monitoring the service to confirm full stability.
Aug 25, 07:05 UTC
Identified - We have identified an issue impacting some incoming connections to our SFTP service, which is preventing certain clients from successfully uploading files.

Impact: Some tenants may experience delays in file transfers and scheduled campaign execution dependent on the batch process.

Workaround: For time-sensitive campaigns, you can use the Run Now option to execute campaigns with the latest available data in Optimove.

Our team is working to restore full connectivity.
Aug 25, 06:50 UTC
Investigating - We are currently investigating errors and unavailability affecting our SFTP service. The issue impacts file uploads and is holding back the batch process.

Impact: Some tenants may experience delays in scheduled campaign execution dependent on the batch process.

Workaround: For time-sensitive campaigns, you can use the Run Now option to execute campaigns with the latest available data in Optimove.
Aug 25, 06:23 UTC
Aug 24, 2025
Scheduled maintenance | EU | SFTP - File upload
Completed - The scheduled maintenance has been completed.
Aug 24, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 14:00 UTC
Scheduled - Optimove SFTP infrastructure in the EU is getting updated.
Optimove SFTP - File loading might not be available for up to 10 minutes during this upgrade.
Aug 8, 08:46 UTC
Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

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