All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe Operational
90 days ago
99.87 % uptime
Today
Core App Operational
90 days ago
99.83 % uptime
Today
API Operational
90 days ago
99.84 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
99.81 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
USA Operational
90 days ago
99.87 % uptime
Today
Core App Operational
90 days ago
99.83 % uptime
Today
API Operational
90 days ago
99.84 % uptime
Today
Batch Data Process Operational
Track & Trigger Operational
90 days ago
99.81 % uptime
Today
OptiPromo Operational
90 days ago
100.0 % uptime
Today
Campaigns Channels Operational
90 days ago
100.0 % uptime
Today
Exact Target (Salesforce Marketing Cloud) Operational
Acoustic (SilverPop) Operational
Optimail Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
Google Operational
TextLocal Operational
Bronto Operational
Criterio Operational
Emarsys Operational
Responsys Operational
Optipush Operational
DynamicMail Operational
XtremePush Operational
Others (API) ? Operational
90 days ago
100.0 % uptime
Today
Optimobile Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 Management API Operational
Auth0 User Authentication Operational
Auth0 Management API Operational
SendGrid API Operational
SendGrid Email Activity Operational
SendGrid API v3 Operational
SendGrid API v2 Operational
SendGrid SMTP Operational
SendGrid Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 13, 2025
Global Google Cloud Platform Outage - Multiple Optimove Services Impacted
Resolved - The earlier disruption related to the Google Cloud Platform (GCP) outage has been mitigated, and all Optimove services are currently operational. However, full recovery is still in progress, particularly in processing pipelines and dependent third-party services.

As a result, customers may experience delays in campaign execution and web and app activity processing while backlogs are being cleared.

We are closely monitoring system performance and will continue working to ensure full stability across all components.
Jun 13, 01:02 UTC
Update - All core services are currently operational, and we are no longer observing active issues. Recovery efforts following the earlier Google Cloud Platform (GCP) outage are progressing, including in the previously impacted us-central1 and multi-region/us regions.

While system performance has stabilized, we remain in a heightened monitoring state to ensure full and sustained recovery across all components.

We will continue to share updates as needed.
Jun 12, 21:40 UTC
Update - Our monitoring indicates that services continue to recover steadily. At this time, no new issues have been identified, and system performance is stabilizing across all regions.

According to the latest update from Google Cloud Platform (GCP), mitigation has been implemented for the issue in all regions, and GCP is observing signs of recovery.

GCP expects full recovery to be completed within the next hour. We will continue to monitor the situation closely and provide another update as soon as more information becomes available.
Jun 12, 21:14 UTC
Update - We are seeing continued recovery across all regions. Most services are stabilizing, and remaining issues are progressively resolving.

Our team remains focused on ensuring full restoration and will share further updates as needed.
Jun 12, 20:37 UTC
Update - Our engineering teams are fully engaged in restoring services impacted by the current Google Cloud Platform (GCP) disruption. We are observing continued recovery across services,

We will provide the next update within 20 minutes.
Jun 12, 20:20 UTC
Update - We continue to monitor the recovery from the earlier Google Cloud Platform (GCP) service disruption. As per GCP's latest update, most locations have fully recovered. There is no estimated time of full recovery at this time.

We are closely monitoring the situation and will provide further updates as more information becomes available.
Jun 12, 19:42 UTC
Update - We continue to observe steady recovery across our services following the earlier disruption caused by a Google Cloud Platform (GCP) issue. This incident impacted multiple GCP products globally, leading to service interruptions for numerous online platforms.

Google has confirmed that the issue is recovering in some locations and continues to work towards full mitigation.

Our engineering teams closely monitor system performance to ensure full restoration and stability. We will provide further updates as more information becomes available.
Jun 12, 19:17 UTC
Update - We are continuing to monitor for any further issues.
Jun 12, 19:09 UTC
Monitoring - We are beginning to observe signs of recovery following the earlier outage affecting Google Cloud Platform (GCP), which caused widespread disruption across many online services. Impacted services, including user login and application performance, are gradually returning to normal across multiple regions.
Our team continues to actively monitor system health and remains in close contact with GCP to ensure full restoration and stability. We will keep this page updated with the latest status.
Jun 12, 19:01 UTC
Update - We have identified that the ongoing service disruptions are linked to a major outage affecting a global cloud infrastructure provider. This issue is impacting multiple services across the internet and is contributing to login failures and degraded performance in our application.

We are closely monitoring the situation and are in contact with the affected provider. At this time, there is no workaround, but we will continue to provide timely updates as new information becomes available.

We appreciate your patience and understanding as this industry-wide incident is being addressed.
Jun 12, 18:45 UTC
Update - We are currently investigating an issue where some users are unable to log in. In parallel, we are also observing disruptions affecting external infrastructure providers, which may be contributing to broader service instability.

Our team is actively working to assess the impact and will provide updates as soon as more information becomes available. Thank you for your continued patience.
Jun 12, 18:37 UTC
Investigating - We are currently investigating an issue where some users are unable to log in. Our team is actively working to identify the cause and implement a fix. We will share more updates as they become available. Thank you for your patience.
Jun 12, 18:30 UTC
Jun 12, 2025
Batch Update Process - Delay in Campaign execution
Resolved - The issue impacting batch data processing has been fully resolved. Our vendor has confirmed that service restoration was completed as of 06:10 UTC and subsequent monitoring has verified system stability.
Jun 12, 10:32 UTC
Update - We are continuing to monitor for any further issues.
Jun 12, 09:36 UTC
Monitoring - Our vendor has confirmed that the issue was resolved as of 06:10 UTC. The root cause was identified as a configuration issue within a set of core services in the affected region, which temporarily impacted access to key data infrastructure.

We are observing recovery across the impacted batch processes in both the US and EU regions. Our team is actively monitoring system performance to ensure that all services remain stable. Some delays in campaign execution may still occur as the system fully stabilizes.

We will provide further updates as needed.
Jun 12, 08:27 UTC
Update - We have received confirmation from our infrastructure provider that a fix has been deployed to the affected core services. Preliminary indicators show signs of recovery, and we are closely monitoring system metrics to ensure stability is maintained.

At this time, batch data processes in both the US and EU regions are beginning to stabilize. However, some delays in campaign executions may still occur until full service is restored.

We will continue to monitor the situation and provide another update within the next 60 minutes or as soon as new information becomes available.
Jun 12, 07:44 UTC
Identified - We’ve traced the source of the elevated errors in our batch update system to an outage affecting our underlying data infrastructure. This disruption is currently impacting a broad segment of our clients across both US and EU regions.

Due to this, scheduled campaign executions may be delayed until normal service is restored. Our team is actively monitoring the situation and will continue to provide updates as more details become available.
Jun 12, 03:47 UTC
Investigating - We are investigating elevated errors in our batch update process. Specifically, we are facing an issue with one of our cloud-based data warehouses.

This issue is affecting a significant number of clients across both the US and EU regions who are on the same data warehouse. As a result, scheduled campaign executions may experience delays during batch processing.
Jun 12, 03:22 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025
DNS Resolution Issue Affecting Multiple Services
Resolved - The issue has been resolved, and all services are now operational. Recovery efforts are still ongoing, and we continue to monitor the service. We will provide any further updates as necessary. Additionally, a Root Cause Analysis (RCA) will be shared once the investigation is complete. Thank you for your patience and cooperation.
Jun 8, 21:39 UTC
Update - More services have been recovered and are now fully operational. We will continue to monitor and provide additional updates once resolved.
Jun 8, 20:40 UTC
Update - Further functionalities have been restored and are now back online. Our team continues to address the remaining issues to ensure full service restoration.
Jun 8, 20:02 UTC
Update - We are continuing to monitor for any further issues.
Jun 8, 18:50 UTC
Update - We are continuing to monitor for any further issues.
Jun 8, 16:30 UTC
Update - Services are recovering. Please note that the nature of DNS resolution and caching can sometimes cause delays as changes propagate across systems. This may take additional time before everything is fully restored.

Thank you for your continued patience and understanding as we work to complete the recovery.
Jun 8, 15:28 UTC
Update - We are continuing to monitor for any further issues.
Jun 8, 14:53 UTC
Monitoring - A fix is rolling out, and site access functionality and API are being restored.

Due to the outage Optimove experienced today, our SFTP service was unavailable, which may have impacted the upload of some files. Since daily batches depend on these files, we strongly recommend verifying that all files were uploaded correctly. This will help us ensure proper recovery and allow us to re-run the daily batch if necessary.
We are actively monitoring the situation and are here to assist with any issues you may encounter.

Thank you for your cooperation and understanding.
Jun 8, 14:21 UTC
Update - We have made significant progress in addressing the DNS resolution issue. A fix is now being rolled out to restore service functionality. We expect to provide another update in the next 30 minutes.
Jun 8, 13:53 UTC
Update - We have identified a potential root cause related to DNS resolution failures and are currently validating it. If confirmed, we expect to implement a fix and begin the recovery process for batch and campaign execution services.
We will share the next update within the hour.

More updates to follow in: https://optimovestatus.statuspage.io/
Jun 8, 12:43 UTC
Update - Optimove is currently experiencing a significant issue with the domain service for "optimove.net". As a result, clients may not be able log into the product or execute campaigns at this time.
We are currently working to address the issue, and we anticipate that a resolution may take several hours. We will provide updates on the situation via our status page: https://optimovestatus.statuspage.io/.
Jun 8, 12:15 UTC
Update - Optimove is currently experiencing an issue with its optimove.net domain, which impacts our DNS records resolution.
We are currently working to address the issue and will provide additional updates in the next hour.

More updates in: https://optimovestatus.statuspage.io/
Jun 8, 10:59 UTC
Update - We are continuing to work on a fix for this issue.
Jun 8, 09:56 UTC
Update - Our teams are still on this incident - working to resolve connectivity issues
Jun 8, 07:12 UTC
Identified - We are working with our infrastructure teams to recover services ASAP
Jun 8, 06:21 UTC
Update - We are continuing to investigate this issue.
Jun 8, 05:57 UTC
Investigating - We are investigating an increased error rate while accessing the Core Application and executing the Batch process.
Jun 8, 04:41 UTC
Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

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